Shipping Policy

VEXORINASVC™ aims to prepare and dispatch every order carefully and efficiently.

This Shipping Policy explains general order processing, shipping charges, estimated delivery, tracking, customs, address changes, delayed packages, lost shipments, and damaged deliveries.

1. Order Processing Time

Please allow approximately 2–5 business days for:

  • Order review
  • Inventory confirmation
  • Payment verification
  • Product preparation
  • Quality checks
  • Packaging
  • Dispatch

During holidays, major promotions, product launches, or periods of unusually high order volume, processing may take up to 6 business days or longer.

Processing time is separate from transportation time.

The delivery estimate generally begins after the order has been dispatched.

2. Shipping Charges

Any applicable shipping charge will be displayed during checkout before payment is submitted.

Shipping charges may vary according to:

  • Destination
  • Product type
  • Order value
  • Package size
  • Carrier
  • Delivery method
  • Service level
  • Promotional conditions

If free shipping or promotional shipping is available, the relevant conditions will be displayed during checkout.

3. Estimated Delivery Time

Delivery estimates depend on:

  • Destination country or region
  • Fulfillment location
  • Carrier network
  • Customs processing
  • Local delivery services
  • Weather
  • Public holidays
  • Address accuracy
  • Seasonal volume

Any delivery estimate shown at checkout or in a shipping confirmation is a general guide and is not an absolute guarantee of arrival.

International orders may require additional time because of customs inspection, import procedures, local carrier handling, or delivery restrictions.

4. Tracking Information

When tracking is available, a shipping confirmation and tracking number will be sent to the email address provided during checkout.

Tracking information may take 1–3 business days to become active after dispatch.

A delay in tracking updates does not necessarily mean that the package is lost. Some carriers may update tracking only after the package reaches a regional facility.

5. Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

Please carefully check:

  • Recipient name
  • Street address
  • Building number
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact telephone number

If an address change is required, contact:

service@vexorinasvc.com

We will try to assist before fulfillment. However, address changes cannot be guaranteed after the order has been packed or dispatched.

6. International Orders and Customs

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage charges
  • Local handling fees
  • Government charges
  • Other fees imposed by the destination country

Unless the checkout page expressly states otherwise, these charges are the customer’s responsibility.

Customs authorities may open, inspect, delay, or hold packages according to local regulations.

VEXORINASVC™ cannot control the timing, decisions, or requirements of customs authorities in the destination country.

7. Order Changes and Cancellations

Requests to change a product, quantity, delivery address, or other order detail should be submitted as soon as possible.

Cancellation may be available only before the order enters fulfillment.

Once processing, packing, or dispatch has started, the order may no longer be changed or canceled.

In that situation, the Return and Refund Policy may apply.

8. Delayed Shipments

If a shipment appears delayed, first review the tracking information and allow reasonable time for carrier updates.

Delivery may be affected by:

  • Weather
  • Customs inspection
  • Local holidays
  • Carrier delays
  • Incorrect address information
  • High shipping volume
  • Regional service disruption
  • Incomplete delivery information

If the delay continues beyond a reasonable period, contact VEXORINASVC™ with your order number and tracking details.

9. Lost Packages

If tracking confirms that a parcel is lost or the carrier cannot complete delivery, contact:

service@vexorinasvc.com

Please include:

  • Order number
  • Tracking number
  • Delivery address
  • Description of the issue
  • Any carrier communication

We will review the carrier information and determine whether a replacement, refund, investigation, or another resolution is available.

10. Damaged Packages

If a package arrives visibly damaged, photograph the package before opening it if possible.

If the product inside is damaged, contact us within 72 hours of delivery.

Please provide photographs of:

  • Outer packaging
  • Shipping label
  • Internal protection
  • Product
  • Visible damage

Keep the package, product, and internal packaging until we provide further instructions.

11. Shipping Contact

For delivery questions, contact:

VEXORINASVC™
Owner: Guo Yingzhao
Company: Zhengzhou Jingtu Digital Technology Co., Ltd.
Website: https://vexorinasvc.com
Email: service@vexorinasvc.com
Phone / Text: +86 15018800717

Business Address:
Room 904, 9th Floor, Unit 2, Building 3, No. 1507 Hanghai East Road, Zhengzhou Area (Economic Development Zone) of the Henan Pilot Free Trade Zone

We appreciate your patience and are committed to providing a clear, dependable experience from checkout through delivery.