VEXORINASVC™ wants customers to feel confident when placing an order.
This Return and Refund Policy explains the general process for requesting returns, replacements, exchanges, refunds, and assistance with damaged or incorrect products.
1. Return Eligibility
Unless a product page states otherwise, customers should contact us within 30 days after delivery to request a return.
To generally qualify for a return:
- The product should be unused
- The product should be in original condition
- The item should not be washed, altered, or damaged by the customer
- Original packaging should be retained where applicable
- Tags and accessories should be included where applicable
- Proof of purchase or order information should be available
Items that are used, incomplete, altered, damaged after delivery, or no longer suitable for resale may not qualify for a return, except where applicable law requires a different remedy.
2. How to Request a Return
Send your return request to:
Email: service@vexorinasvc.com
Please include:
- Order number
- Full name
- Email address used at checkout
- Product name
- Reason for the return
- Photographs when relevant
Our team will review the request and provide instructions if the return is approved.
Do not send an item to an address found elsewhere online or return a product without receiving instructions from VEXORINASVC™.
Unauthorized returns may be delayed, refused, or difficult to identify.
3. Damaged or Defective Products
If an item arrives damaged, defective, incomplete, or unusable, contact us promptly.
Please provide clear photographs of:
- Outer package
- Shipping label
- Internal packaging
- Product
- Damage or defect
We may request additional information to determine the appropriate solution.
Depending on the circumstances, the solution may include:
- Replacement
- Refund
- Partial refund
- Return instructions
- Another reasonable remedy
4. Incorrect Products
If the received product does not match the order, contact us as soon as possible.
Please provide the order number and photographs of the product and packaging.
If the issue is confirmed, VEXORINASVC™ may arrange a replacement, return, refund, or another appropriate solution.
5. Products That May Not Be Returnable
Unless required by applicable law, certain products may not be eligible for return, including:
- Products that have been used
- Products that have been washed or altered
- Personalized or customized products
- Hygiene-sensitive products that cannot be resold after opening
- Clearance or final-sale products clearly identified as non-returnable
- Promotional products identified as non-returnable
- Products missing essential parts due to customer handling
- Products without required packaging where the packaging is necessary for resale
If you are uncertain whether an item qualifies, contact us before sending it back.
6. Return Shipping Costs
If the return is caused by a confirmed product defect, incorrect item, fulfillment error, or shipping damage, VEXORINASVC™ will review the appropriate shipping arrangement with you.
For returns based on personal preference, ordering the wrong option, changing your mind, or another customer-related reason, the customer may be responsible for return shipping costs.
7. Exchanges
If you want a different product, color, style, size, or option, contact us before returning the original item.
Depending on inventory and shipping conditions, we may recommend:
- Returning the original item and placing a new order
- Waiting for a replacement to become available
- Receiving another suitable resolution
An exchange or replacement cannot be guaranteed until inventory has been confirmed.
8. Refund Review
After an approved return is received, the item may be inspected.
We will review whether the returned product meets the return conditions and notify you of the outcome.
If the refund is approved, it will generally be issued to the original payment method.
9. Refund Timing
Approved refunds may require up to 10 business days to appear after processing.
Additional time may be required by your bank, card issuer, payment provider, international banking system, or currency-conversion process.
If an approved refund has not appeared after the applicable processing period, contact:
Please include your order number and refund information.
10. Return Address
A return address will be provided after your return request has been reviewed and approved.
Do not send returns to the company address unless specifically instructed.
11. Return Contact Information
Brand: VEXORINASVC™
Owner: Guo Yingzhao
Company: Zhengzhou Jingtu Digital Technology Co., Ltd.
Domain: vexorinasvc.com
Email: service@vexorinasvc.com
Phone: +86 15018800717
Business Address:
Room 904, 9th Floor, Unit 2, Building 3, No. 1507 Hanghai East Road, Zhengzhou Area (Economic Development Zone) of the Henan Pilot Free Trade Zone